Frequently Asked Questions

Have questions? We've got answers! If you don't see what you're looking for, feel free to reach out to us through our contact page.

Orders & Payments

How do I place an order?

Simply browse our store, add your favorite items to your cart, and proceed to checkout. We accept all major credit cards and other payment methods available at checkout.

Can I change or cancel my order after placing it?

We begin processing orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Please contact us immediately if you need to make a change. Once an order has been processed or shipped, we are unable to make modifications.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and secure payment processing to protect your personal and financial information at all times.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times are:

• United States: 7–15 business days
• United Kingdom & Europe: 10–20 business days
• Rest of World: 14–25 business days

Do you ship internationally?

Yes! Irie Bloom ships worldwide. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use it on our Track Order page to check your delivery status. Allow up to 5 business days for tracking to activate.

My tracking hasn't updated — what should I do?

Tracking information can sometimes take a few days to update after your order ships. If your tracking hasn't moved in more than 7 business days, please contact us and we'll look into it for you.

Products

What kind of products does Irie Bloom sell?

Irie Bloom is a Pilates and wellness lifestyle brand offering a curated selection of products to support your movement, mindfulness, and self-care journey. Our collection includes Pilates accessories, activewear, and wellness essentials.

Are your products high quality?

We carefully select our products from trusted suppliers to ensure they meet our quality standards. If you ever receive an item that doesn't meet your expectations, please reach out to us right away.

Do your products match the photos on the website?

We do our best to represent our products accurately. However, slight color variations may occur due to different monitor settings or lighting. If you have concerns about a specific product, feel free to contact us before ordering.

Returns & Refunds

What is your return policy?

All sales are final. However, if your item arrives damaged, defective, or incorrect, we will make it right. Please contact us within 7 days of delivery with your order number and photos of the issue. Visit our Return Policy page for full details.

How long do refunds take?

Approved refunds are processed within 5–7 business days and returned to your original payment method. Your bank may take additional time to reflect the credit.

General

How do I contact Irie Bloom?

You can reach us through our website's contact page. We respond to all inquiries within 1–2 business days.

Do you offer discounts or promotions?

Yes! Sign up for our email list to be the first to know about sales, new arrivals, and exclusive offers. You can also follow us on social media to stay in the loop.

Do you have a loyalty or rewards program?

We're always looking for ways to reward our community. Stay tuned for updates on any loyalty programs or special perks coming soon!